Frequently Asked Questions

Yes — completely waterproof, and no, it will never turn your skin green. Every Maison Varello piece is made from 316L Stainless Steel with a PVD (Physical Vapour Deposition) coating. This is the same grade of steel used in surgical tools and medical implants. It is:

· 100% waterproof — shower, swim, surf, sauna
· Hypoallergenic — safe for all skin types, including sensitive skin
· Tarnish-proof — the finish stays bright indefinitely
· Non-reactive — zero green marks, zero skin irritation

You don't need to take it off. Ever.

This is the beauty of our collection — every single piece is fully adjustable. Cuffs, cord bracelets, and rings all adapt to your exact wrist or finger size. There is no size chart to consult, no measuring tape required, and no risk of ordering the wrong size.

Whether you have slender wrists or broader ones, small fingers or large, your Maison Varello piece will fit you perfectly from the moment it arrives.

Simply order your favourite piece — sizing takes care of itself.

Our cuff bracelets are designed with an open-ended structure, so adjusting them is effortless:

1. Hold the cuff with both hands at the open ends.
2. Gently bend the ends inward to make it smaller, or outward to loosen it.
3. Slide the cuff onto your wrist and fine-tune until comfortable.

The 316L steel holds its adjusted shape well. We recommend adjusting slowly to avoid over-bending. If you have any trouble, our team is happy to guide you.

Tip: Adjust gradually — small movements give the most precise fit.

316L Stainless Steel is the gold standard for body-safe jewelry. It's often called "surgical steel" because it's the same material used in surgical implants, medical instruments, and high-end watches.

Unlike costume jewelry made from zinc alloys, brass, or copper, 316L steel:

· Does not oxidise or corrode — not even in saltwater or chlorine
· Contains no nickel or harmful metals in reactive quantities
· Maintains its colour and polish indefinitely
· Is resistant to scratching under normal daily wear

Our PVD coating adds an additional layer of colour and protection, making the finish even more durable than uncoated steel.

Shipping is always free — on every order, to every country, with no minimum spend.

Estimated delivery times:

· United States: 5–10 business days
· Europe: 7–14 business days
· Rest of the world: 10–15 business days

These are estimates based on typical carrier timelines. Delays can occasionally occur due to customs processing, which is outside our control — but we'll always keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to your carrier's tracking page. Simply click the link to follow your parcel in real time.

A few things to note:

· Check your spam or junk folder if you haven't received the email within 48 hours of ordering
· Tracking information may take 24–48 hours to update after dispatch
· If you still can't locate your tracking details, email us at support@maisonvarello.com and we'll look it up for you immediately

We process orders quickly, but if you've made a mistake with your address, contact us as soon as possible at support@maisonvarello.com with your order number.

If your order has not yet been dispatched, we will update the address immediately at no charge.

If your order has already shipped, we unfortunately cannot redirect parcels in transit. In that case, we recommend contacting the carrier directly using your tracking number — they may be able to arrange a re-delivery.

Tip: Always double-check your address at checkout before confirming your order.

Honestly? Our jewelry was designed to require almost zero maintenance. That said, a little care goes a long way in keeping your pieces looking their absolute best:

· Wipe down occasionally with a soft, dry cloth to remove oils or residue
· Avoid prolonged exposure to harsh chemical products like bleach or perfume directly on the metal
· Store flat or hang — avoid tangling cord pieces by keeping them laid out or on a hook
· No special cleaning products needed — a damp cloth is sufficient for deeper cleans

You can wear it in the sea, the shower, and the gym without a second thought. The PVD coating handles the rest.

The less you take it off, the better it looks — wear it daily and it will age beautifully.

We're sorry if that happens — it's not the experience we want for you. If your order arrives incorrect or damaged, please email us at support@maisonvarello.com within 7 days of delivery with:

· Your order number
· A photo of the item received

We will resolve the issue promptly — either by sending a replacement at no cost, or by issuing a full refund. Your satisfaction is our priority, and we stand behind every piece we send out.